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Pick-up your order in store during our store hours:

• Thursdays 11am—4pm
• Fridays 11am—4pm
• Saturday 11am—6pm
• Sunday 11am—4pm

Our store is located at 750 Fairfield, Victoria BC

We offer store pick-up for free and a local delivery service via bicycle for a flat rate based on postal code: 

$7.50: V8P, V8R, V8S, V8T, V8V, V9A

$6.50: V8W

Click here to read the Shipping Policy.

Total processing time from when your order is placed to when it is delivered will be between 3-12 business days, depending on the volunteers available and the day of the week that the order is placed. You will receive an email notification when your order is ready for pick up or has been sent out for delivery.

Click here to read the Shipping Policy.

Once you place your order, you will receive an order confirmation email. When your order is out for delivery, you will receive an “Out for delivery” email. When the order has arrived at your address, you will receive a “Delivered” confirmation email. If you are picking up in store, please wait for the "Ready for pickup" email before coming to the store.

If you haven’t received your order within 14 business days of placing the order, please contact us at orders@supplyvictoria.ca with your name and order number, and we will look into it for you.

We do not offer refunds for orders placed on the online store or in-person. We may be able to offer an exchange on a case-by-case basis.

Click here to read the Return & Exchange Policy.